Are you using our handheld ID scanner? If so Honeywell recently came out with a firmware update for improved performance.
If you got your scanner from us you should already have the Honeywell firmware app on your iPod. If you don't have the app on your ID scanner you can download it for free.
Update the app to version 3.06.1513 and follow the prompts to update it to version 51.24. Check out the screenshot below for reference. Let us know if you have any questions.
ID Scanner Firmware Update
ID Scanners by Bar & Club Stats
81 Prospect St.
Brooklyn, NY 11201